What is Intelligent Automation: Guide to RPAs Future in 2023

Intending to enhance Bookmyshow‘s client interactions, Splunk has provided them with a cognitive automation solution. Cognitive automation represents a range of strategies that enhance automation’s ability to gather data, make decisions, and scale automation. It also suggests how AI and automation capabilities may be packaged for best practices documentation, reuse, or inclusion in an app store for AI services. This highly advanced form of RPA gets its name from how it mimics human actions while the humans are executing various tasks within a process. He focuses on cognitive automation, artificial intelligence, RPA, and mobility.

People Over Robots: The Global Economy Needs Immigration … – Foreign Affairs Magazine

People Over Robots: The Global Economy Needs Immigration ….

Posted: Tue, 28 Feb 2023 05:00:00 GMT [source]

However, as those processes are automated with the help of more programming and better RPA tools, processes that require higher level cognitive functions are next in the line for automation. Secondly, cognitive automation can be used to make automated decisions. Predictive analytics can enable a robot to make judgment calls based on the situations that present themselves. Finally, a cognitive ability called machine learning can enable the system to learn, expand capabilities, and continually improve certain aspects of its functionality on its own.

What are the differences between RPA and cognitive automation?

The tasks RPAs handle include information filling in multiple places, data reentering, copying, and pasting. HCLTech is dedicated to solving industry-level problems using next-gen Artificial Intelligence, Machine Learning, Computer Vision techniques with seamless integration with RPA. Automation of complex, unstructured tasks require cognitive skills and automation of rule-based, structured tasks is achieved through RPA. This enables end to end enterprise automation, which we call Cognitive Automation.


That is capable of performing complex tasks that require extensive human thinking and activities. Using the technologies implemented in AI automation, Cognitive Automation software is able to handle non-routine business functions to quickly analyze data and streamline operations. The Infosys High Tech practice offers robotic and cognitive automation solutions to enhance design, assembly, testing, and distribution capabilities of printed circuit boards, integrated optics and electronic components manufacturers.

Support your existing investments in automation, and bring in new capabilities with Infosys Cognitive Automation Studio

Let us what is cognitive automation what are significant differences between these two, in the next section. Yet while RPA’s business impact has been nothing less than transformative, many companies are finding that they need to supplement RPA with additional technologies in order to achieve the results they want. By shifting from RPA to cognitive automation, companies are seeking the latest ways to make their processes more efficient, outpace their competitors, and better serve their customers. In addition, a cognitive system creates a natural interaction between computers and human, combining the capabilities to learn and adapt over time. It’s possible to leverage public records, scans documents, and handwritten customer input to perform your required KYC checks.


These are the solutions that get consultants and executives most excited. Vendors claim that 70-80% of corporate knowledge tasks can be automated with increased cognitive capabilities. To deal with unstructured data, cognitive bots need to be capable of machine learning and natural language processing. Cognitive automation is the current focus for most RPA companies’ product teams. Intelligent/cognitive automation tools allow RPA tools to handle unstructured information and make decisions based on complex, unstructured input.

What is Cognitive Automation: A Primer

Addressing the challenges most often faced by network operators empowers predictive operations over reactive solutions. Over time, these pre-trained systems can form their own connections automatically to continuously learn and adapt to incoming data. While automation is old as the industrial revolution, digitization greatly increased activities that could be automated. However, initial tools for automation, which includes scripts, macros and robotic process automation bots, focus on automating simple, repetitive processes.


It can carry out various tasks, including determining the cause of a problem, resolving it on its own, and learning how to remedy it. According to experts, cognitive automation is the second group of tasks where machines may pick up knowledge and make decisions independently or with people’s assistance. If the system picks up an exception – such as a discrepancy between the customer’s name on the form and on the ID document, it can pass it to a human employee for further processing.

RPA or cognitive automation: Which one is better?

Furthermore, we show how the phenomenon of cognitive automation can be instantiated by Machine Learning-facilitated BPA systems that operate along the spectrum of lightweight and heavyweight IT implementations in larger IS ecosystems. Based on this, we describe the relevance and opportunities of cognitive automation in Information Systems research. Cognitive automation uses specific AI techniques that mimic the way humans think to perform non-routine tasks. It analyses complex and unstructured data to enhance human decision-making and performance. The most critical component of intelligent automation isartificial intelligence, or AI.

When considering how you can digitally transform your business, you first need to consider what motivates you to do so in the first place, as well as your current tech setup and budget. On their own, however, RPA agents aren’t necessarily very intelligent. Because it’s not possible to anticipate and create rules for every situation in advance, it’s easy for RPA agents to “freeze up” when they encounter an unexpected issue. Visit our “Solutions” page to see the areas of your business we can help improve to see if we’re a good fit for each other. He led technology strategy and procurement of a telco while reporting to the CEO.

Using automation to get the best of Human Resources

Processing international trade transactions require paperwork processing and regulatory checks including sanction checks and proper buyer and seller apportioning. Robotics, also known as robotic process automation, or RPA, refers to the hand work – entering data from one application to another. Cognitive automation refers to the head work or extracting information from various unstructured sources. Though cognitive automation is a relatively recent phenomenon, most solutions are offered by Robotic Process Automation companies. Check out our RPA guideor our guide on RPA vendor comparison for more info. You can also learn about other innovations in RPA such as no code RPA from our future of RPA article.

  • Some of the duties involved in managing the warehouses include maintaining a record of all the merchandise available, ensuring all machinery is maintained at all times, resolving issues as they arise, etc.
  • Further, it accelerates design verification, improves wafer yield rates, and boosts productivity at nanometer fabs and assembly test factories.
  • RPA relies on basic technologies that are easy to implement and understand such as macro scripts and workflow automation.
  • It not only combines internal, external, and physical data, but it also retains the memory of all decisions — and their results — to learn how to improve future recommendations.
  • This helps us establish a unified conceptual lens for advancing research on cognitive automation and contribute to a more realistic, less hype- and fear-induced future of work debate regarding cognitive automation.
  • While these are efforts by major RPA vendors to augment their bots, RPA companies can not build custom AI solutions for each process.

He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch like Business Insider. Cem’s work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE and NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and resources that referenced AIMultiple.

  • This further helps in developing the personalized technical services plans and get the idea of the vulnerability from a microscopic view.
  • A cognitive automation solution for the retail industry can guarantee that all physical and online shop systems operate properly.
  • Thus, cognitive automation will impact how organizations conduct business, and how value creation mechanisms function, which ultimately affects the future of work.
  • From your business workflows to your IT operations, we’ve got you covered with AI-powered automation.
  • While automation is old as the industrial revolution, digitization greatly increased activities that could be automated.
  • Splunk’s dashboards enable businesses to keep tabs on the condition of their equipment and keep an eye on distant warehouses.

By using machine learning and complex algorithms to analyze structured and unstructured data, businesses can develop a knowledge base and formulate predictions based on that data. Like in physical automation, it is important to avoid under- or over-automation when making decisions on cognitive automation initiatives (Fasth-Berglund & Stahre, 2013). Here, questions arise such as “ow, when, and where should leaders be thinking about applying the various automation technologies to their businesses” (Zarkadakis et al., 2016, p.3).

What is the goal of cognitive automation?

Unstructured information such as customer interactions can be easily analyzed, processed and structured into data useful for the next steps of the process, such as predictive analytics, for example. Cognitive automation creates new efficiencies and improves the quality of business at the same time.

With RPA, structured data is used to perform monotonous human tasks more accurately and precisely. Any task that is real base and does not require cognitive thinking or analytical skills can be handled with RPA. Generally speaking, RPA can be applied to 60% of a business’s activities. In banking and finance, RPA can be used for a wide range of processes such as Branch activities, underwriting and loan processing, and more.


In this paper, we described how organizations can benefit from the symbiosis of ML-facilitated BPA, RPA and WfM against the backdrop of the spectrum of lightweight and heavyweight IT. To leverage this potential, organizations face the need to balance highly integrated and structured solutions vs. so-called meshworks created by heterogeneous technological users and agents . Here, research and practice efforts are required to manage task sequences across applications in a manner of automated learning (Herm et al., 2021). The integration of robots and cognitive automation technologies will give an edge to the robots to perform in standard scenarios as well as in complex situations in which human intelligence is required. Cognitive automation will give power to the robots to export, understand and decipher the knowledge from various resources, to do pattern recognition and on that taking decisions and making predictions.


To learn more about cognitive automation technologies and how to implement them in your organization. Every organization deals with multistage internal processes, workflows, forms, rules, and regulations. Leia, the Comidor’s intelligent virtual agent, is an AI-enabled chatbot that helps employees and teams work smarter, remotely, and more efficiently. This chatbot can have quite an influence on how your employees experience their day-to-day duties.

What is meant by cognitive automation?

Cognitive automation uses specific AI techniques that mimic the way humans think to perform non-routine tasks. It analyses complex and unstructured data to enhance human decision-making and performance.