What is Cognitive Robotic Process Automation?

But as RPA accomplish that without any thought process for example button pushing, Information capture and Data entry. RPA resembles human tasks which are performed by it in a looping manner with more accuracy and precision. Cognitive Automation resembles human behavior which is complicated in comparison of functions performed by RPA. SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. Applied to RPA, Cogito adds greater business value and ROI for both repetitive and complex information-intensive processes.

intelligent process automation

However, research lacks a unified conceptual lens on cognitive automation, which hinders scientific progress. Thus, based on a Systematic Literature Review, we describe the fundamentals of cognitive automation and provide an integrated conceptualization. We provide an overview of the major BPA approaches such as workflow management, robotic process automation, and Machine Learning-facilitated BPA while emphasizing their complementary relationships.

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RPA refers to “using software to automate tasks previously performed by humans that use rules to process structured data to produce deterministic outcomes” (Lacity & Willcocks, 2018a, p.24). Traditional automation requires clear business rules, processes, and structure; however, traditional manpower requires none of these. Humans can make inferences, understand abstract data, and make decisions. If you change variables on a human’s workflow, the individual will adapt and accommodate with little to not training. Cognitive Process Automation brings this level of intelligence to the table while keeping the speed of computing power. This is being accomplished through artificial intelligence, which seeks to simulate the cognitive functions of the human brain on an unprecedented scale.

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It can assist them in a more natural, more engaging, and ultimately, more human way. The employee simply asks a question and Leia answers the question with specific data, recommends a useful reading source, or urges the user to send an email to the administrator. Infosys Cognitive Automation Studio is a platform neutral offering that helps enterprises build a digital workforce to augment their human capital.

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These prospective answers could be essential in various fields, particularly life science and healthcare, which desperately need quick, radical innovation. Organizations often start at the more fundamental end of the continuum, RPA , and work their way up to cognitive automation because RPA and cognitive automation define the two ends of the same continuum . RPA operates most of the time using a straightforward “if-then” logic since there is no coding involved. If any are found, it simply adds the issue to the queue for human resolution. It now has a new set of capabilities above RPA, thanks to the addition of AI and ML. Some of the capabilities of cognitive automation include self-healing and rapid triaging.

What is an example of cognitive automation?

For example, an enterprise might buy an invoice-reading service for a specific industry, which would enhance the ability to consume invoices and then feed this data into common business processes in that industry. Basic cognitive services are often customized, rather than designed from scratch.

It imitates the capability of decision-making and functioning of humans. This assists in resolving more difficult issues and gaining valuable insights from complicated data. Cognitive automation involves incorporating an additional layer of AI and ML. One of the most important parts of a business is the customer experience. The cognitive solution can tackle it independently if it’s a software problem.

What is Cognitive Process Automation?

Since Cognitive Automation uses advanced technologies to automate business processes, it is able to handle challenging IT tasks that human users may struggle with. Additionally, this software can easily identify possible errors or issues within your IT system and suggest solutions. Automation, modeling and analysis help semiconductor enterprises achieve improvements in area scaling, material science, and transistor performance. Further, it accelerates design verification, improves wafer yield rates, and boosts productivity at nanometer fabs and assembly test factories. To digitally recreate executive function requires a living, persistent memory base that’s modeled and then tuned on specific human intelligence. Many AI researchers and executives call this “specific human intelligence,” domain expertise or domain knowledge.


Cognitive Automationsimulates the human learning procedure to grasp knowledge from the dataset and extort the patterns. It can use all the data sources such as images, video, audio and text for decision making and business intelligence, and this quality makes it independent from the nature of the data. Using RPA as a springboard, cognitive automation is able to handle even highly complex processes and large amounts of unstructured data – at a pace that’s noticeably faster and more efficient than even the most talented human analysts.

What are the differences between RPA and cognitive automation?

Thus, it extends the boundaries of what is cognitive automation cognition instead of replacing or replicating a human brain. Machine learning is an application of artificial intelligence that gives systems the ability to automatically learn and improve from experience without being programmed to do so. Machine learning focuses on developing computer programs that access data and use it to learn for themselves.

  • The form could be submitted to a robot for initial processing, such as running a credit score check and extracting data from the customer’s driver’s license or ID card using OCR.
  • Therefore, required cognitive functionality can be added on these tools.
  • Cognitive automation can help care providers better understand, predict, and impact the health of their patients.
  • AIMultiple informs hundreds of thousands of businesses including 55% of Fortune 500 every month.
  • One of the most important parts of a business is the customer experience.
  • Consider the example of a banking chatbot that automates most of the process of opening a new bank account.

It increases productivity, reduces the cost of testing new ideas, reduces attrition by lessening the amount of tedious work for employees, and ultimately provides for a higher-level customer experience. To clearly explain the relation between the broader concept of cognitive automation and the narrower field of BPA, we provide an overview of BPA approaches such as WfM, RPA, and ML-Facilitated BPA in Table 2. This shall serve as a foundation for clearly delimitating cognitive automation from rule-based automation approaches in the field of software robots in the next chapter (Hofmann et al., 2020a, b; Kroll et al., 2016). Like any first-generation technology, RPA alone has significant limitations.

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Even a minor change will require massive development and testing costs. As business leaders around the globe have recognized the need for dramatic transformation, they are not looking for dramatic company disruption. Innovation has helped ease the pain of implementing automation and getting the workforce back to the root of what they’re trying to accomplish. In the banking and finance industry, RPA can be used for a wide range of processes such as retail branch activities, consumer and commercial underwriting and loan processing, anti-money laundering, KYC and so on.

However, it is likely to take longer to implement these solutions as your company would need to find a capable cognitive solution provider on top of the RPA provider. Only the simplest tools, initially built in 2000s before the explosion of interest in RPA are in this bucket. For those that can reach the cost and timelines required of Intelligent Process Automation, there are a great deal of applications within reach that exceed the capabilities of “if this, then that” statements alone.

  • For example, a cognitive intelligence system can use AI capabilities like OCR to read documents by capturing text from documents and using natural language processing to understand the users, like biodata, invoice items, and terms.
  • Nowadays, consumers demand a more efficient and personalized service, and only businesses with robotic process automation can meet their demand.
  • RPA helps businesses support innovation without having to pay heavily to test new ideas.
  • Here, research and practice efforts are required to manage task sequences across applications in a manner of automated learning (Herm et al., 2021).
  • Conversely, cognitive automation uses advanced technologies, such as data mining, text analytics and natural language processing, and works fluidly with machine learning.
  • All this experience adds up to a unique weighting for values and factors, both seen and unseen.

Even though there has been a dramatic increase in digitization, we still use a lot of paper, particularly in heavily regulated industries such as banking or healthcare. As new data is added to the cognitive system, it can make more and more connections allowing it to keep learning unsupervised and making adjustments to the new information it is being fed. Cognitive automation is designed to function similarly to human thoughts and subsequent actions to organize and analyze the more complex data with accuracy and consistency. Feel free to check our article on intelligent automation in insurance.


We leverage Artificial Intelligence , Robotic Process Automation , simulation, and virtual reality to augment Manufacturing Execution System and Manufacturing Operations Management systems. If cognitive intelligence is fed with unstructured data, the system finds the relationships and similarities between the items by learning from the association. Nowadays, consumers demand a more efficient and personalized service, and only businesses with robotic process automation can meet their demand. With more customer demand and an error-free level of expectancy, RPA will remain more relevant in the long run. But before you invest in AI technologies, it’s crucial to know the difference between RPA and cognitive automation, and how they impact business processes.

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